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Keeping the Best™️: How to Develop People and Improve Retention in your EMS Organization
Program Overview: Keeping the Best
Instructions & How to use this course (5:23)
Differentiate Coaching from Mentoring
All About Coaching - An Introduction
Lesson 1: What is Coaching?
Lesson 2: Premise of Coaching
Lesson 3: Overview of Coaching Distinctions 1 – 6
Lesson 4: Exercise
Unit 1: Conscious Listening
Lesson 1: Conscious Listening Part 1
Lesson 2: Conscious Listening - Part 2 (1:51)
Lesson 3: Clarity-Separating Data from Assessments
Lesson 4: Data vs. Assessment in Action
Lesson 5: How This Applies to Coaching (5:21)
Lesson 6: Exercise
Unit 2: Being Responsible in Coaching
Lesson 1: Why 100% Responsibility?
Lesson 2: What Does Being 100% Responsible Mean? (20:49)
Lesson 3: How (Strategies, what it looks like) (7:39)
Lesson 4: Exercise
Unit 3: Ask Permission
Lesson 1: WTF? – Why do I have to ask permission? (11:53)
Lesson 2: 6 Magic Words to Make Complaints Disappear
Lesson 4: Exercise
Unit 4: Be Curious
Lesson 1: Don't know all the answers? It’s ok! (6:40)
Lesson 2: What Does Curiosity Look Like?
Lesson 3: Examples & Ideas in Action (8:40)
Lesson 4: Exercise
Unit 5: Acknowledge & Appreciate
Lesson 1: Focus on What Works
Lesson 2: Isn't "Thank You" Good Enough? (5:27)
Lesson 3: Examples & Ideas in Action
Lesson 4: Exercise
Unit 6: Offering Alternative Options
Lesson 1: What about me?
Lesson 2: Is it my turn yet? (1:36)
Lesson 3: Examples & Ideas in Action
Lesson 4: Exercise
Bringing It All Together
Bringing it All Together
Lesson 1: To Coach or Not to Coach
Lesson 2: When to Coach / Topics
All About Mentoring
Lesson 1: What is Mentoring?
Lesson 2: Distinctions in Mentoring
Course Completion
Survey
Bonuses
Part 1: Setting a Strong Foundation for a Successful Coaching Conversation (8:24)
Part 2: Setting a Strong Foundation for a Successful Coaching Conversation (15:21)
Part 3: Setting a Strong Foundation for a Successful Coaching Conversation (8:59)
Self-care & Dealing with Burnout (9:08)
Causing Other Leaders (7:10)
Addressing Performance Issues (10:46)
Addressing Attitude Problems (14:37)
Coaching someone who is Resistant and/or Defensive (26:05)
Lisa's Book "Bringing Out the Best in Your Employees"
The Leadership Coaching Connection with Kristy Halvorsen (37:38)
Lesson 2: When to Coach / Topics
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